Return & Refund Policy
At WheelFlip, we want you to shop with confidence. We understand that sometimes a product may need to be returned, and we're happy to assist with eligible returns and exchanges under the following guidelines.
Returns
We accept return requests within 30 days of delivery. Returns requested after 30 days from the delivery date are not eligible for a refund or exchange.
To qualify for a return, merchandise must meet the following conditions:
- Items must be new, unused, and uninstalled.
- Items must be returned in their original condition, with all original packaging, accessories, hardware, and documentation.
- Products must be free of damage, modifications, or signs of use or installation.
Items that do not meet these requirements may be subject to additional deductions or may be ineligible for a refund.
Restocking Fees
Eligible returns are subject to a restocking fee of up to 30% of the merchandise purchase price, assessed at WheelFlip's discretion.
The applicable restocking fee varies depending on the circumstances of the return, including the product, order processing and fulfillment costs, return condition, and restocking requirements.
Restocking fees help offset the costs associated with processing orders, handling returns, inspecting merchandise, and returning products to inventory.
The maximum restocking fee is 30%, but the actual fee may be lower depending on the circumstances of your return.
Restocking fees do not apply to returns resulting from an error made by WheelFlip or to qualifying defective merchandise, subject to applicable law.
We strongly encourage customers to verify product specifications, vehicle compatibility, and fitment before placing an order. If you are uncertain whether a product is right for your vehicle, please contact us before purchasing. Our team is happy to assist.
Shipping & Non-Refundable Charges
Original shipping and handling charges are non-refundable for returns resulting from customer preference, incorrect ordering, or other reasons unrelated to an error by WheelFlip.
For orders that qualified for free shipping, the actual cost of the original outbound shipping may be deducted from the refund.
Any applicable restocking fee and shipping deductions will be reflected in the final refund amount.
If a return is necessary due to an incorrect item shipped by WheelFlip or qualifying defective merchandise, applicable return and shipping costs will be handled in accordance with the circumstances and applicable law.
Refunds
Once your returned merchandise has been received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 7 days of approval. Please allow additional time for your bank or payment provider to post the credit.
Approved refunds will reflect any applicable restocking fees, non-refundable charges, and shipping deductions outlined in this policy.
Sale & Clearance Items
Items purchased at a discounted or sale price are considered final sale and are not eligible for return or refund, except where required by law or in cases of qualifying defects or fulfillment errors.
Please review product details carefully before purchasing discounted merchandise.
Exchanges
We are happy to assist with eligible exchanges within 30 days of delivery.
Exchanges are subject to the same eligibility and condition requirements as returns. Additional shipping charges may apply to replacement merchandise.
If an exchange is required due to an error made by WheelFlip, additional shipping charges will not apply.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer service team with your order number and the reason for your request.
Our team will review your request and provide further instructions.
Please contact us before sending merchandise back so we can help ensure your return is handled correctly.
Questions about fitment or returns? We're here to help. Contact WheelFlip before ordering if you have any questions about product compatibility, specifications, or return eligibility.